We don’t provide any solution for extending the cable, but we do sell a replacement cable that could be used for that purpose. If you want to extend the cable we suggest you speak to an electrician to make sure it’s done safely and correctly.
Smart Knowledgebase
Popular Topics
Popular FAQ
Why do my batteries only last a week?
There are a couple of reasons why you may be experiencing poor battery life. If you’re running your control panel without connecting it to Wifi, then you may be running an older version of the firmware which has some known issues with poor battery life. To check your firmware version, scroll through the menu to Factory Reset, and the current version will be displayed underneath. If your version is older than 1.0.15, then you will experience these issues (likely you’re running 1.0.8 in this case). If you’re running an old version, follow this guide to update to the latest and resolve the problem.
If you have your Smart Autodoor connected to wifi, the update will have been applied automatically. If you are experiencing poor battery life in this situation, please ensure that your power settings are set to “Power Saving”, and Deep Sleep is enabled. For more detailed advice, please read our guide on optimising battery life for your Smart Autodoor
If you have followed the guides above, and are still experiencing issues with battery life, please contact us, and we would be happy to provide further assistance
How does the Omlet Autodoor Crush Detector work?
The Autodoor uses sophisticated safety sensors to protect hens that dawdle in the doorway, just like elevator doors. After gently nudging and opening again, the Autodoor will attempt to close 5 more times until the path is clear.
Do I have to use Mains power for Smart?
You do not have to use mains power if using the smart features of the new Omlet Smart Autodoor control panel. We do however recommend it where possible, as it will improve the functionality of the product. Using mains power will enable the control panel to maintain a constant wifi connection, meaning when you send a command to the door, it will be performed almost immediately. On battery you will have to wait up to 10 minutes for the next time your control panel wakes up and checks in with our servers.
When running on battery with the recommended power settings, we estimate you should expect 2+ months of battery life with normal usage before you need to replace the batteries.
Can I use Batteries as a back up if the mains cuts out?
No, you can only use either batteries or mains separately. The batteries will not kick in if the mains cable is installed into the control panel.
How do I move a device to a different coop?
You can move a device to a different coop by selecting the Settings icon on the top right of the device. You should then select “Device Details. You can then change the “Assigned to:” to the correct coop.
Click the settings icon
Click “Device Details”
Select the correct coop from the “Assigned to:” box
Why is the coop light flickering?
If your coop light is flickering whilst turned on, this could indicate that your batteries are beginning to get low. Try replacing your batteries with a new set of good quality AA batteries
Why is my device showing offline?
This means your control panel is no longer connected to your network. This could be for a couple of reasons.
First check the power to the control panel is ok. If using batteries install fresh ones.
Then check if you are experiencing Wi-Fi problems on another device. It may be that your door is too far away from your network hub and struggling to connect so try moving it closer if possible.
Whats the difference between Restart and Reset?
Restart on the Omlet app will turn your device off and turn it back on again.
Reset on the Omlet app will factory reset your device. It will remove all configuration settings. You will need to reprovision the device to use it in smart mode again. You should Reset the device if you wish to remove the device from your account and sell it.
Why is my device showing asleep?
This is to help prolong battery life. You can still send commands to the Door and it will respond to them when it next wakes up (Every 10 minutes). The Door will continue to open and close according to the settings you have saved.
You can turn off Sleep mode by switching to mains power, which we recommend to get the most out of the Smart Features.
What wifi networks are supported?
The Smart control panel will work with any 2.4 Ghz wireless network that supports WPA2/3-PSK encryption. Unsecured wireless networks are also supported.
Note: The Smart control panel will not work with WPA2/3 Enterprise networks, or with networks using the 5 Ghz frequency bands
Do I have to use the app?
The new Omlet Smart Autodoor has all of the same functionality as the previous version of the Autodoor if you do not wish to connect it to wifi and use the app to control it. When the control panel is first powered on, it will enter Discovery Mode. Simply press OK on the control panel to exit discovery mode, and you can use the control panel offline as before.
Connecting the control panel to wifi and the Omlet App allows you to receive notifications that your door has opened and closed as expected, and control the door from wherever you are in the world, giving you the peace of mind that your chickens are safe and secure, whether you’re on the sofa, running late at work, or enjoying the sun on a vacation thousands of miles away
Please see our article about upgrading the firmware if you plan to not use the app, and run the control panel on battery power