Troubleshooting

Connecting to Autodoor fails after selecting door colour

If you see an error message in the app after selecting the colour of your Smart Autodoor, this may indicate your control panel was unable to contact our server to complete the provisioning process. Please check that the wireless network you connected the control panel to has a functioning internet connection, and no settings are in place that prevent the control panel from connecting out to our server.

Some parental control or network restriction settings can interfere with the ability of the control panel to contact our systems. If you have any such settings in place, you could try turning them off temporarily to see if this resolves the issue. In many cases such systems will have an allow list which you can add the control panel to to prevent any future problems.

Why do my batteries only last a week?

There are a couple of reasons why you may be experiencing poor battery life. If you’re running your control panel without connecting it to Wifi, then you may be running an older version of the firmware which has some known issues with poor battery life. To check your firmware version, scroll through the menu to Factory Reset, and the current version will be displayed underneath. If your version is older than 1.0.15, then you will experience these issues (likely you’re running 1.0.8 in this case). If you’re running an old version, follow this guide to update to the latest and resolve the problem.

If you have your Smart Autodoor connected to wifi, the update will have been applied automatically. If you are experiencing poor battery life in this situation, please ensure that your power settings are set to “Power Saving”, and Deep Sleep is enabled. For more detailed advice, please read our guide on optimising battery life for your Smart Autodoor

If you have followed the guides above, and are still experiencing issues with battery life, please contact us, and we would be happy to provide further assistance

Why does my Smart Autodoor not open when I think it should on light mode?

To prevent the door from opening unintentionally in response to torches, headlights, security lights and so on, the light level detected must remain above the level set for opening for 15 minutes before the door will open.

In the mornings you may notice in the Omlet App that the current light level reading is reported at a level higher than the level set to open the door, but the door is still closed. This is completely normal. Wait for 15 minutes, and you should see that the door has opened within that time.

Why is the coop light flickering?

If your coop light is flickering whilst turned on, this could indicate that your batteries are beginning to get low. Try replacing your batteries with a new set of good quality AA batteries

Can I use Batteries as a back up if the mains cuts out?

No, you can only use either batteries or mains separately. The batteries will not kick in if the mains cable is installed into the control panel.

Why is my device showing asleep?

This is to help prolong battery life. You can still send commands to the Door and it will respond to them when it next wakes up (Every 10 minutes). The Door will continue to open and close according to the settings you have saved.

You can turn off Sleep mode by switching to mains power, which we recommend to get the most out of the Smart Features.

Why is my device showing offline?

This means your control panel is no longer connected to your network. This could be for a couple of reasons.

First check the power to the control panel is ok. If using batteries install fresh ones.

Then check if you are experiencing Wi-Fi problems on another device. It may be that your door is too far away from your network hub and struggling to connect so try moving it closer if possible.

Why isn’t the control panel found when I try to add a new device?

If your control panel is not found when you try to add a new device, it may not be in discovery mode. The control panel should display “Discovery Mode. Press OK to exit”. If this is not displaying, use the arrow buttons to navigate through the menu to the Wifi option, and then press and hold OK to re-enable discovery mode. Alternatively, you can perform a factory reset – note this will erase any settings you have customised on the control panel

Connecting to Autodoor fails after selecting door colour

Why do my batteries only last a week?

Why does my Smart Autodoor not open when I think it should on light mode?

Why is the coop light flickering?

Can I use Batteries as a back up if the mains cuts out?

Why is my device showing asleep?

Why is my device showing offline?

Why isn’t the control panel found when I try to add a new device?

What is the power of the Coop Light?

What are the dimensions of the Omlet Autodoor?

Why is my device showing asleep?

How do I perform a factory reset on my Omlet Autodoor?

How do I download the app?